At Hawaaperfume.com, we are committed to ensuring customer satisfaction. Please read our Refund and Returns Policy carefully to understand your rights and responsibilities when purchasing from us.
Eligibility for Returns
- Items must be returned in original, unopened packaging with the seal intact.
- The product must be unused and in the same condition as received.
- Returns are accepted within 14 days of receiving the item for local and international orders.
Non-Returnable Items
- Due to hygiene and safety concerns, opened or used items cannot be returned.
- Samples, travel sprays, and discounted items are final sale and not eligible for returns or refunds.
Refund Process
- Once your return is received, we will inspect the item and notify you of the approval or rejection of your refund.
- If approved, refunds will be processed to your original payment method within seven business days.
- For international customers, please note that shipping costs (if any) are non-refundable, and you will be responsible for return shipping fees.
Exchanges
We only replace items if they are defective or damaged during transit. To request an exchange, please get in touch with us at support@hawaaperfume.com with proof of damage (e.g., photos).
Return Procedure
- Contact us at support@hawaaperfume.com within 14 days of receiving your order to initiate a return.
- We will provide you with a return authorization and instructions on returning the item.
- Ensure you retain proof of postage or a tracking number for your return package, as we are not liable for lost or damaged returns in transit.
Important Notes
- Returned items must contain at least 95% of the original liquid content to qualify for a refund or exchange.
- Refunds may take additional time to reflect in your account, depending on your bank or payment provider.
For further assistance or questions about our policy, please contact us at support@hawaaperfume.com. We value your trust and strive to provide a seamless shopping experience!